What is Gorgias?
Gorgias is an ecommerce-native helpdesk that unifies email, live chat, and social media messages into one inbox. It's built around store data — every ticket shows order status, product, and customer history, so agents answer faster without switching tabs.
Its headline feature is AI automation. Machine learning models answer repetitive requests like "where's my order?" automatically, and self-service options deflect more tickets before they reach a human.
How We Tested
- Ran real support workflows handling order and shipping tickets for a month
- Configured AI automation rules for repetitive question types
- Tested the unified inbox across email, chat, and social channels
- Compared against Zendesk, Intercom, and Help Scout
What We Loved
Pros
- Purpose-built for ecommerce
- AI automates repetitive tickets
- Deep Shopify integration
- Unified inbox across channels
- Easy for support teams to learn
Cons
- Limited value outside ecommerce
- Pricing scales with ticket volume
- Advanced AI on higher tiers
- Fewer general helpdesk features
Pricing
- Starter (from $10/mo): Up to 50 tickets/mo, core inbox and help center
- Growth (from $70/mo): More tickets, AI automation, macros and reporting
- Pro (custom): Unlimited tickets, advanced AI, dedicated support
Gorgias bills on ticket volume rather than agent count, which suits seasonal stores well. The Starter plan is cheap for low-volume brands; growing stores should expect the Growth tier.
Who Should Use It
Perfect for: ecommerce brands — especially on Shopify — where most tickets are order and shipping questions that AI can deflect or answer instantly.
Not ideal for: B2B or SaaS support teams that need a general helpdesk, or non-ecommerce businesses where Gorgias's store-centric model adds little.
Gorgias vs Alternatives
| Tool | Score | Price | Best For |
|---|---|---|---|
| Gorgias | 8.7 | $10/mo | Ecommerce support + AI |
| Zendesk | 7.8 | $19/agent | General enterprise helpdesk |
| Intercom | 8.0 | $29/seat | In-app messaging & chatbots |
| Help Scout | 7.9 | $20/user | Simple shared inbox |
FAQ
Is Gorgias only for ecommerce?
Mostly yes — Gorgias is designed around store data like orders, products, and shipments. Ecommerce brands get huge value from its unified inbox and AI; B2B or SaaS teams will usually be better served by a general helpdesk like Zendesk or Intercom.
How does Gorgias pricing work?
Gorgias charges per ticket volume rather than per agent, which is friendly to seasonal stores. Plans start at $10/month for up to 50 tickets and scale through Growth ($70/month) to custom Pro pricing with unlimited tickets and advanced AI.
Does Gorgias integrate with Shopify?
Yes — Shopify is Gorgias's core integration. Every ticket surfaces order status, customer history, and product details automatically, and you can take actions like refunds directly from the ticket without leaving the helpdesk.